download

Lessons from the NFL. Is Your Legal Department Ready?

Part 3

Consider elevating your matter management efforts by asking your in-house team to rate the outside counsel’s resource management on each matter. This could include a review of the staffing for the matter, or the use of technology to cut down on billing for administrative tasks. Matter management will show efficiency, but polling your in-house team will show effectiveness.

Consider elevating your matter management efforts by asking your in-house team to rate the outside counsel’s resource management on each matter. This could include a review of the staffing for the matter, or the use of technology to cut down on billing for administrative tasks. Matter management will show efficiency, but polling your in-house team will show effectiveness.

With these and any other relevant metrics in hand, you should be able to set your outside counsel lineup with the same precision as an NFL coach. You will be able to pinpoint your top performers, and as you collect more data, you’ll also be able to drill down into who performs the best on specific types of matters.

If collecting as well as analyzing these metrics for your legal department seems like a daunting task, then think about it from the perspective of an NFL team. What would happen if a team didn’t have access to metrics on player performance? What would happen if there were no statistical comparisons of teams and individuals? How would decisions be made about who to start, who to draft and who to move into a new position?

About Qualmet

Qualmet is a cloud-based SaaS provider. Offering customers a single sign-on platform to objectively as well as easily evaluate the quality of service. Services provided by their outside counsel as well as alternative legal service providers. Many of the world’s largest law firms, as well as corporate law departments, collaborated in the development of Qualmet. The Qualmet tool uniquely positions users to quickly as well as easily measure the value delivered by their service providers.

By coupling industry-aligned evaluation as well as legal metrics with objective benchmarking capabilities, Qualmet helps customers define as well as drive meaningful cost savings as well as value in their organizations. Qualmet’s searchable database of evaluated service providers ranked based on objective metrics is the first of its kind in the legal industry. Know Where You Stand™. Let Qualmet help you drive sustainable as well as meaningful value for your organization and legal department. Follow us on Facebook for updates.

pine-small-photos_03.jpg

Outside Counsel and Assessing You’re Expectations

“We’re one of the highest-rated firms in the region, and I’d put our expertise up against anyone else. But I sense that we’re not delivering what you want, and I just don’t know why.” You probably won’t hear that from the managing partners at your outside counsel, but they may be thinking it. Their continued viability as outside counsel depends upon keeping you satisfied, but absent a clear set of expectations, they have no way of knowing whether they’re succeeding.

That issue is increasingly important, as corporate CEOs raise the bar for their GCs. Today’s GC’s have higher standards and recognize the need to be more than a smart lawyer. They must incorporate a strategic insight that comes from having an entrepreneurial mindset for that reason. Yes, they need to be great attorneys, but perhaps, more importantly, they must also be skilled business managers.

The Harvard Law Bulletin notes that “GCs no longer are limited to a reactive role overseeing litigation farmed out to law firms but instead are key members of the corporate decision-making team.” A joint study by the ACC and Georgetown Law’s Center for the Study of the Legal Profession concluded that “both company directors and general counsel expect the value of the general counsel’s strategic input into business decisions to increase.”

Create Synergy With Your Outside Counsel

Successful GCs carry a toolkit that’s the sum of their years of education and business experience. That toolkit is what gives them the facility to solve thorny legal issues and bring ideas that protect their employers and minimize risks. The shrewdest of the group also have a deep understanding of how the legal department can make a strategic contribution to business goals, whether that’s enhancing customer service or enabling new business models. Because they think like entrepreneurs they clearly see the business role of their departments and how they can add value to the corporation.

Those GCs expect more for their investment in outside counsel. They can define those expectations with clarity and as a result continuously assess their counsel’s performance against benchmarks. Because they think like business people first, and lawyers second, they understand the impact outside counsel has upon both their departments and the value their departments generate for the business as a whole. They know that improvements in any aspect of the legal department will flow into the company, and that the best way to achieve big changes is to break them into smaller, manageable objectives.

Their outside counsel never needs to wonder about their performance, because they’re given clear goals and feedback. As they improve their performance, they help the GC improve the company’s business. And more than ever, that’s exactly what allows great GC’s to excel and exceed corporate expectations.

Find out how Qualmet can help you here!

Stay up to date by following us on Twitter.