Behind every corporate legal team or law firm inspired to deliver exceptional value to their corporate clients is a leader who recognizes the need for new levels of clarity as well as transparency in performance. In this series, I interview legal industry leaders as well as innovators that are bringing transparency to legal performance in their own unique way. In this interview, I speak with Sylvia Chen, patent counsel, and head of patent operations at Google.
Google is constantly pushing the envelope to create new ways for people and additionally businesses to interact with technology. It’s no surprise that they also bring innovation to legal processes. An excellent example is a process they’ve developed to assess the value that Google’s many outside counsel patent firms provide.
What led you to develop an evaluation as well as feedback process for your patent law firms?
We had a lot of firms working with us and wanted to comprehensively determine which firms were producing the best work.
Why did you decide to build a system internally instead of using an existing tool?
At the time I did not know there were off-the-shelf products. The closest thing I had seen was a Lexis Diversity Profiles product that reported diversity stats.
It wasn’t until much later that I met Jim Beckett and heard about Qualmet’s cloud-based report card and analytics platform.
Qualmet is a cloud-based SaaS provider. Offering customers a single sign-on platform to objectively as well as easily evaluate the quality of service. Services provided by their outside counsel as well as alternative legal service providers. Many of the world’s largest law firms as well as corporate law departments collaborated in the development of Qualmet. The Qualmet tool uniquely positions users to quickly as well as easily measure the value delivered by their service providers. By coupling industry-aligned evaluation as well as legal metrics with objective benchmarking capabilities, Qualmet helps customers define and drive meaningful cost savings as well as value in their organizations. Qualmet’s searchable database of evaluated service providers ranked based on objective metrics is the first of its kind in the legal industry. Know Where You Stand™. Let Qualmet help you drive sustainable and meaningful value for your organization. Follow us on Facebook for updates.