Google’s Outside Counsel: Open to Change P.1

Behind every corporate legal team or law firm inspired to deliver exceptional value to their corporate clients is a leader who recognizes the need for new levels of clarity as well as transparency in performance. In this series, I interview legal counsel industry leaders as well as innovators that are bringing transparency to legal performance in their own unique way. In this interview, I speak with Michelle Knight, shareholder and co-chair, patent prosecution at Young Basile Hanlon & MacFarlane.

Part 1

RP:
Michelle, how did you learn that Sylvia Chen and her team at Google had an evaluation process for their outside counsel, and what were your first thoughts about it?

Michelle:
It was our first discussion of Google’s KPI (key performance indicator) guidelines about two years ago. I was nervous about making sure that we met expectations. There was a little bit of uncertainty about what data was going into the process and how we would use the results once we received them.

RP:
What was the next step?

Michelle:
We received the results of the first evaluation, and we extensively analyzed them internally. For example, we took each of our rankings, and we went through our records to determine which data points we could improve on. We looked at what contributed to a score that may not have been what we wanted. There are a timeliness assessment, an in-house counsel quality assessment and other factors. We gathered our whole team together to discuss the results. We talked with our billing department about changing practices to conform to Google’s expectations. Now, each time we get one of these reports, we go through them and see if there is anything we can learn from them and any internal practices we can change to keep the score where it is or move it higher.

About Qualmet

Qualmet is a cloud-based SaaS provider. Offering customers a single sign-on platform to objectively as well as easily evaluate the quality of service. Services provided by their outside counsel as well as alternative legal service providers. Many of the world’s largest law firms as well as corporate law departments collaborated in the development of Qualmet. The Qualmet tool uniquely positions users to quickly as well as easily measure the value delivered by their service providers. By coupling industry-aligned evaluation as well as legal metrics with objective benchmarking capabilities, Qualmet helps customers define and drive meaningful cost savings as well as value in their organizations. Qualmet’s searchable database of evaluated service providers ranked based on objective metrics is the first of its kind in the legal industry. Know Where You Stand™. Let Qualmet help you drive sustainable and meaningful value for your organization. Follow us on Facebook for updates.

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