Lessons from the NFL. Is Your Legal Department Ready?

Part 3

Without statistics, professional sports organizations like the NFL would-be flying blind. They would be left with intuition alone to make decisions. Ask yourself, how is your department currently making decisions? Do you have the data you need to make decisions that align your department’s actions with the needs of the business?

Good coaches also know that players need continuous feedback in order to improve. As NFL Eagle’s quarterback Nick Foles recently told ESPN about his early career with then coach Andy Reid, “I think he got out of me more than I ever thought possible,” Foles said. “He pushed me every throw. Everything I did, [Reid] really helped me be the player that I was the next year and just to continue to grow.”

Wins and losses are, of course, the ultimate determination of success. But after the game, strong coaches review key performance metrics to uncover exactly what actions produced the outcome – whether it was a win or a loss. This analysis guides decision-making in similar situations in the future. General counsel need to go through the same post-game analysis with their outside counsel at the end of a matter.

About Qualmet

Qualmet is a cloud-based SaaS provider. Offering customers a single sign-on platform to objectively as well as easily evaluate the quality of service. Services provided by their outside counsel as well as alternative legal service providers. Many of the world’s largest law firms and corporate law departments collaborated in the development of Qualmet. The Qualmet tool uniquely positions users to quickly as well as easily measure the value delivered by their service providers. By coupling industry-aligned evaluation as well as legal metrics with objective benchmarking capabilities, Qualmet helps customers define and drive meaningful cost savings as well as value in their organizations. Qualmet’s searchable database of evaluated service providers ranked based on objective metrics is the first of its kind in the legal industry. Know Where You Stand™. Let Qualmet help you drive sustainable and meaningful value for your organization. Follow us on Facebook for updates.

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