Liberty Mutual Evaluates Outside Counsel: Part 4

As a legal department leader, are you looking for ways to identify the effectiveness as well as the value of the outside law firms that you retain? Liberty Mutual Insurance has been formally evaluating the performance of the thousands of outside counsel that serve the company during any given year for more than a decade. Several years ago, Liberty Mutual’s legal operations team developed a data-driven process that assesses both objective and subjective value metrics.

In our Value Drivers series, I interview legal industry leaders as well as innovators that are bringing transparency to legal performance in their own unique way. In this interview, I spoke with Kiran Mallavarapu, senior VP and manager, legal strategic services for Liberty Mutual Insurance, as well as Bruno Para, AVP, and relationship manager for the company’s Central Division. This is the first of two parts of that conversation. Liberty Mutual Insurance is not a Qualmet customer.

Part 4: Enhancing the Perception of the Legal Department

RP:
How has the perception of the legal department changed as a result of these processes?

Mallavarapu:
We have received absolutely positive feedback about the work that we are doing, specifically with metrics. Our CEO and CFO are both knowledgeable about what our legal operations team does and the positive financial and policyholder satisfaction impacts the team has had. A lot of the credit goes to our CEO and CFO for their support. We provide quarterly updates to our GC. They are asking some interesting questions that are helping us set our future strategy.

Para:
Our customers also value our ability to provide historical information and quality performance data on law firms that they may be considering. We have the resources to fully vet those firms, capture that information as well as provide customers with recommendations as to whether any given firm would be a good fit to service their specific legal needs.

About Qualmet

Qualmet is a cloud-based SaaS provider. Offering customers a single sign-on platform to objectively as well as easily evaluate the quality of service. Services provided by their outside counsel as well as alternative legal service providers. Many of the world’s largest law firms and corporate law departments collaborated in the development of Qualmet. The Qualmet tool uniquely positions users to quickly as well as easily measure the value delivered by their service providers. By coupling industry-aligned evaluation as well as legal metrics with objective benchmarking capabilities, Qualmet helps customers define and drive meaningful cost savings as well as value in their organizations. Qualmet’s searchable database of evaluated service providers ranked based on objective metrics is the first of its kind in the legal industry. Know Where You Stand™. Let Qualmet help you drive sustainable and meaningful value for your organization. Follow us on Facebook for updates.

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