Liberty Mutual Evaluates Outside Counsel: Part 6

As a legal department leader, are you looking for ways to identify the effectiveness as well as the value of the outside law firms that you retain?
Liberty Mutual Insurance has been formally evaluating the performance of the thousands of outside counsel that serve the company during any given year for more than a decade. Several years ago, Liberty Mutual’s legal operations team developed a data-driven process that evaluates both objective and subjective value metrics.

In our Value Drivers series, I interview legal industry leaders and innovators that are bringing transparency to legal performance in their own unique way. In this interview, I spoke with Kiran Mallavarapu, senior VP and manager, legal strategic services for Liberty Mutual Insurance, as well as Bruno Para, AVP, and relationship manager for the company’s Central Division. This is the first of two parts of that conversation. Liberty Mutual Insurance is not a Qualmet customer.

Part 6: Sharing Comparative and Competitive Results

Is there anything you don’t share with the law firms?

Kiran Mallavarapu:
We share pretty much everything. For obvious reasons, we don’t compare an individual firm against another firm, but we’ll compare them to the state and industry averages as well as benchmarks.

It’s important for firms to know where they stand in relation to other firms that are handling similar types of business on a state level. We also compare firms against themselves on a period-by-period basis so they can see how they’re progressing and how their case handling practices impact their performance. Law firms often find this information to be particularly helpful, and they welcome that feedback.

About Qualmet

Qualmet is a cloud-based SaaS provider. Offering customers a single sign-on platform to objectively as well as easily evaluate the quality of service. Services provided by their outside counsel as well as alternative legal service providers. Many of the world’s largest law firms as well as corporate law departments collaborated in the development of Qualmet. The Qualmet tool uniquely positions users to quickly as well as easily measure the value delivered by their service providers. By coupling industry-aligned evaluation as well as legal metrics with objective benchmarking capabilities, Qualmet helps customers define and drive meaningful cost savings as well as value in their organizations. Qualmet’s searchable database of evaluated service providers ranked based on objective metrics is the first of its kind in the legal industry. Know Where You Stand™. Let Qualmet help you drive sustainable as well as meaningful value for your organization. Follow us on Facebook for updates.

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